Refund policy

Returns & Conditional Money-Back Guarantee

Uncle Pooters accepts approved returns only for products sold and shipped within the United States. A $20.00 restocking/shipping fee applies to these returns. Please contact us for approval and instructions before sending any item back. If you receive an incorrect, defective, or broken item, you may qualify for a refund or replacement under our conditional money-back guarantee, subject to the requirements below.

Photos & Eligibility

To request a refund or replacement, email unclepooters@gmail.com with your order number or proof of purchase, a description of the issue, and clear photos showing the incorrect item, defect, or breakage. Photos must be taken within 21 days of delivery. Include photos of the packaging if it helps document the issue.

We will review your documentation and notify you whether your claim is approved. This guarantee covers items received incorrect, defective, or broken. It does not cover change-of-mind requests or damage caused by misuse or accidents after delivery.

Refunds & Replacements

For approved claims, we will issue a refund for the affected item or arrange a replacement. We will let you know whether a return is required and provide instructions before you send any item back.

Refund Processing

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since approval, contact us at unclepooters@gmail.com.